Next Retail Ltd

Nov 2025 – Present Position held: Sales Consultant

• Interpersonal Communication: Delivering high-quality face-to-face customer service, managing inquiries, and resolving issues in a fast-paced retail environment.

• Operational Reliability: Responsible for floor maintenance, inventory organisation, and high-accuracy till transactions, including sales and complex returns.

• Team Collaboration: Working within a large team to meet daily operational targets and maintain high standards of store presentation.

​

Boring Brothers Studios (Independent Development)

Jan 2025 – Aug 2025 Position held: Lead Systems Architect & Gameplay Programmer

• Project: Squares Proximity: Directed the technical architecture for a grid-based strategy game, transitioning it from prototype to a commercial-ready state on Steam.

• Framework Engineering: Architected a reusable Generic Grid Framework using C# Generics and ScriptableObjects to handle complex cell interactions and data containers with zero code duplication.

• System Orchestration: Engineered a centralised manager-of-managers system utilising Service Locators and UniTask for thread-safe, non-blocking system initialisation.

• Collaborative Logic: Managed a project takeover and refactoring process via GitHub, successfully integrating external gameplay commands while maintaining strict codebase integrity.

 

Phoenix Group / Diligenta

Jan 2024 – Oct 2024 Position held: Heritage Customer Services Operative

• Data Analysis: Analysed complex Life & Pensions data sets to ensure optimal customer outcomes in a high-volume, high-stakes environment.

• Process Improvement: Identified common data trends and presented findings using MS Excel with VBA automation to streamline internal reporting.

 

TSYS Managed Services (TMS) EMEA Ltd

May 2018 – Jan 2024 Position held: Fraud Analyst

• Productivity Innovation: Developed an automated typing system using KeePass tools, significantly increasing department productivity during high-volume repetitive tasks.

• Adaptability & Precision: Maintained a 0% error rate for 7 consecutive months while managing high-risk cases, including insolvencies and death certificates.